Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with tags attached
Custom orders as well as embroidered orders are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back until you received a Return Order Number from LeeAnne Curtis, owner of LeeAnne’s Creations.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing attached tags, not due to our error.
- Any item that is returned more than 10 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at LeeAnnesCreations@triad.rr.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at LeeAnnesCreations@triad.rr.com and send your item to: LeeAnne Curtis , PO Box 156, Climax, NC 27233.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
In the event you ordered the wrong size, we will happily exchange for a larger size. To return your product, you should mail your product to: LeeAnne Curtis , PO Box 156, Climax, NC 27233 .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at LeeAnnesCreations@triad.rr.com for questions related to refunds and returns.